Supporting Your Application's Ongoing Evolution
Our Complete Application Support Model
At 200OK Solutions, we implement different support models based on
your application portfolio and spanning multiple specialized
layers:
Level 1 Support :
Our L1 engineers continuously monitor system availability and
performance to respond immediately to issues. They handle initial
troubleshooting, root cause analysis, back-office password resets,
user notifications, support ticket initiation, and interface
directly with your team
Level 2 Support (System Administration):
L2 engineers undertake specialized diagnostics falling out of
scope for L1 involving more profound server, infrastructure,
integration configuration, and cloud migration initiatives. They
undertake anything short of actual source code changes.
Level 3 Support (Engineering):
Our senior L3 engineers address the most technically complex
situations, like bugs in production systems. This technically
complex situation involves advanced troubleshooting, security
reviews, feature development, technology upgrades, and
architectural changes to keep systems current and optimized.
Across all layers, we utilize integrated help desk and project
management systems like JIRA and Slack to maintain continuity in
tracking issues, changes, progress, and outcomes with complete
visibility.
Let us design a comprehensive support approach aligned directly to
the needs of your application portfolio now and in the future.
